Delivery & Returns
Note: our offices will be closed for 2 weeks from Saturday 26 March until Sunday 10 April. Any orders placed during this time will not be processed until 10 April. Please accept our apologies for any inconvenience caused
Delivery can only be to the address at which your payment card is registered. We will deliver worldwide,however if you live outside the UK and Europe then please can you call us to confirm the delivery charges. We will endeavour to find the most cost effective route to delivering your goods.
When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.
Parcels will be delivered via Royal Mail. Delivery is next working day for 1st class mail, subject to availability and up to five working days for 2nd class mail (standard delivery).
The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.
English Philharmonia will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and English Philharmonia shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order. Postage and packing costs are determined by the total weight of your purchaes.
English Philharmonia shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
If you need to return a product purchased from English Philharmonia then you have 28 working days to do so. The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us. The goods should also be returned with their original box, packing and accessories.
If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days. Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.
Please post returns to the following address:
6, Coneyhurst Cottages,
This returns policy does not affect your legal rights.
Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the English Philharmonia website, or by phoning us on +44 1483 424447.
We will endeavour to process all orders and send for delivery within two working day.